🐄 Let’s Chew the Fat
Got questions? You’re in the right place 🤍
Here’s everything you need to know about Velvet Cow products.
⭐ Is tallow good for sensitive skin?
Our tallow-based skincare is thoughtfully formulated for dry and sensitive skin using carefully selected ingredients. Every formula is handcrafted in small batches and free from unnecessary fillers. If you have extremely sensitive skin or known allergies, we recommend performing a patch test before first use.
⭐ What makes Velvet Cow different?
We believe skincare should be simple, effective, and made with ingredients you can trust. Every product is handcrafted in small batches with premium ingredients and designed to nourish your skin without unnecessary additives.
⭐ Are your products greasy?
No. Our formulas are designed to absorb into the skin while providing lasting moisture. Because they contain rich natural ingredients, a little goes a long way.
⭐ How long do your products last?
Most Velvet Cow products have a shelf life of 12–18 months when stored in a cool, dry place away from direct sunlight.
⭐ Do you use preservatives?
We keep our formulas as simple as possible. Some water-free products don't require preservatives, while products containing water use appropriate ingredients to help maintain safety and stability.
⭐ Can I use your products on my face?
Yes! Many customers use our face cream and other products as part of their daily skincare routine. Always choose the product intended for facial use and patch test before first use.
⭐ Are your products scented?
Some products are unscented, while others are lightly scented with carefully selected ingredients. Each product page lists the ingredients and scent information.
⭐ How quickly do you ship?
Orders are typically processed within 3–5 business days.
⭐ What if my product melts during shipping?
Because our products are made with natural ingredients, they may soften or melt during hot weather. This doesn't affect their quality. Allow the product to cool and, if needed, place it in the refrigerator for a short time to help it firm back up.
⭐ Do you accept returns?
Because of the nature of skincare products, we can't accept returns on opened items. If your order arrives damaged or there's a problem with your purchase, please contact us and we'll make it right.
Why choose tallow skincare?
Tallow is naturally rich in skin-supporting fatty acids and vitamins that help moisturize and support the skin's natural barrier. Many people appreciate its rich, nourishing feel, especially for dry skin.